KPIs for Cloud Computing

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    What are the most important KPIs to consider to measure the impact of cloud computing?


    5 KPIs That Drive MSP Success in the Cloud
    Of course, it’s still important to track things like total revenue, total bookings, and cash flow to measure business success. But for software-as-a-service and cloud-first organizations specifically, the following metrics are important indications of profitability:
    1. Customer lifetime value (LTV) vs. customer acquisition cost (CAC)
    2. Monthly recurring revenue (MRR)
    3. Average revenue per account (ARPA)
    4. Average revenue per user (ARPU)
    5. Customer churn
    Aligning your MSP organization around cloud-ready KPIs can help you track your progress toward meeting your company’s goals.

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