IT Knowledgebase Articles

Microsoft Entra ID sits underneath Microsoft 365, Azure, and thousands of enterprise Software-as-a-Service (SaaS) applications. If users, groups, app registrations, Conditional Access policies, roles, or service principals are deleted or misconfigured, the impact is not limited to the identity team. Users can lose access to core business applications, administrators can lose privileged access workflows, and…

Entra Connect is well known as the application responsible for synchronizing on-premises Active Directory (AD) identities to the Entra Cloud. This service is not only integral to an environment’s operational health, it must be on your security radar as it straddles two trust boundaries and is the authority for your hybrid identities. All too commonly,…

Seasonal hiring for many organizations means creating large numbers of workforce identities in a short space of time. New starters need immediate access to systems and data, often before IT has had an opportunity to get to know them. That pressure can introduce gaps in the onboarding process, not because IT teams don’t care about…

Many organizations are rushing to adopt artificial intelligence (AI), but according to Troy Norcross, AI Governance Advisor and Founder of SERTeam, they are approaching the challenge from the wrong direction. In a recent episode of Petri Dish, Norcross explained that too many companies are starting with AI and looking for places to use it, rather…

This guide focuses on when admins should use Windows troubleshooting tools like Event Viewer, Reliability Monitor, System File Checker, SFC/DISM, Windows Update logs, and core network commands. Most Windows troubleshooting failures happen because administrators start with repair commands instead of evidence. Running SFC, DISM, or a Windows Update reset before identifying the failing subsystem wastes…

Microsoft 365 is the productivity backbone for many organizations, but it doesn’t include a ‘complete’ backup solution out-of-the-box. Microsoft has improved the native story with Microsoft 365 Backup and Microsoft 365 Backup Storage, but third-party backup solutions remain important because they often cover more workloads, offer richer retention and recovery options, and provide additional data…

Although the Microsoft Edge browser’s default search engine is set to Bing, you can configure Edge to use a different search engine such as Google, DuckDuckGo, or Yahoo. How to change the default search engine in Microsoft Edge To change the search engine: It’s worth noting that the step-by-step instructions featured here apply specifically to…

Moving from a hybrid IT environment to a fully cloud-based architecture is a transformative journey for many organizations. This shift, driven by evolving business requirements and technological advancements, can unlock new levels of agility, scalability, and efficiency. Why cloud-only makes sense for Microsoft 365 organizations Most organizations running Microsoft Entra ID, Microsoft 365, Intune, and…

Microsoft Entra ID is now the identity control plane for many organizations, but managing Entra ID well is no longer just about creating users, assigning groups, or enabling multifactor authentication (MFA). Identity teams are dealing with hybrid Active Directory (AD), Microsoft 365, SaaS apps, privileged access, contractors, lifecycle automation, audit evidence, service accounts, and identity-based…

Quick answer: the Windows Memory Diagnostic Tool is a built-in Windows tool for checking RAM for possible memory errors. Run it if a PC is repeatedly crashing, freezing, restarting unexpectedly, or showing blue screen errors. If it reports memory errors, treat the result seriously. If it reports no errors, do not assume RAM is definitely…