Public folder favorites intermittently disappear – Outlook/Exchange 2016

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    doubles
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    Hi Everyone,

    Long time listener, first time caller. I have a strange reoccurring issue happening at a client site that I have recently taken over. The organization relies heavily on mail enabled public folders to document communications on all of their client projects. There are over 50 users following the same workflow with no issues. They add several public folders to their outlook favorites, and remove them at project completion to be replaced by folders for the latest projects they are working on.

    For most users, it works fine. The favorites sync between workstations and with OWA so they always have the same layout. But there is one user, the principal of the organization (of course!) who’s favorites list occasionally just disappears. We re-add his favorites and he’s good for a couple of months until they disappear again and need to be recreated. I see nothing in error logs that indicate a problem, and I’ve tried the few solutions I’ve found online like resetting the nav pane. Admittedly, I’m not an exchange expert and will be filing a support incident with MS shortly but wanted to check here and see if anyone else has run into this? If so, did you ever find a fix?

    We’re running Exchange 2016 Standard on Windows Server 2016 (v1607). It’s an on premises environment only. Users run Outlook 2016 and they are updated to the latest version.

    Any advice provided would be much appreciated.

    Cheers,

    Steve

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