Coming Soon: GET:IT Endpoint Management 1-Day Conference on September 28th at 9:30 AM ET Coming Soon: GET:IT Endpoint Management 1-Day Conference on September 28th at 9:30 AM ET

Lync 2013 freezing…

Home Forums Messaging Software Skype for Business Server Lync 2013 freezing…

Viewing 1 post (of 1 total)
  • Author

  • todd231

    This is only happening on one system that I’m aware of…

    When a call comes in, the client on the computer recognizes is and displays the notification box in the bottom right of the screen as normal. If the call is answered, and even if it is left to ring through to VM, the “system freezes”. When I say the system, I mean Lync and Office. Both Lync and Outlook (which are the two most commonly open programs on this system at the same time) will both display “Not Responding” and the user will have to force Outlook/Lync to close.

    My troubleshooting so far…

    1) uninstalled Lync / Reinstalled Lync
    2) uninstalled Office / Reinstalled Office
    3) updated computer
    4) turned on logging within Lync and made test calls = No discernible logs to give me a direction to move in.
    5) checked Windows logs = nothing discernible to point me in the right direction.

    During the uninstall / reinstall of Lync and Office I ran registry cleaners to clean out any left over junk.

    Also, nothing in the Lync logs that would lead me to believe there’s an issue there.

    At this point, I’m stumped. This system is virtually brand new but it’s not out of the realm of possibility that I will need to wipe/reload though I’m hoping that’s a last resort.

    I may try updating Chipset or Bios but I doubt that will have any desired effect.

    As always, thanks in advance for any and all advice/suggestions!

Viewing 1 post (of 1 total)

You must be logged in to reply to this topic.

Live Webinar: Active Directory Security: What Needs Immediate Priority!Live on Tuesday, October 12th at 1 PM ET

Attacks on Active Directory are at an all-time high. Companies that are not taking heed are being punished, both monetarily and with loss of production.

In this webinar, you will learn:

  • How to prioritize vulnerability management
  • What attackers are leveraging to breach organizations
  • Where Active Directory security needs immediate attention
  • Overall strategy to secure your environment and keep it secured

Sponsored by: