Arcserve 11.5 not request another media

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    i’ve arcserve 11.5 on Win2k3 and i have a problem.
    i’ve tape 36/72 and i backup about 50GB.
    when the backup needs to change for the second media i get this error message and arcserve don’t prompt me to change the media like it should be.instead it stuck Why is 98% and not proceed. why is that?

    Error message in event viewer

    The description for Event ID ( 0 ) in Source ( E:Program FilesCABrightStor ARCserve BackupCARUNJOB.EXE ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Failed to create process as user: cmd=E:Program FilesCABrightStor ARCserve BackupCstMsgBox.exe E:Program FilesCABrightStor ARCserve BackupTEMPCst1f082.tmp Error code=87.

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