Password Reset Issues

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    I am sure this may have been posted before and I looked around a little, but I thought would ask for some fresh and NOT dated information – something from 2011.

    We are a typical small university with about 4500 active directory users. We get inundated by calls to reset passwords (we have complexity turned on).

    What are best practices to solve this?

    We will have some free time this summer so thought would start preparing.

    Thank you,

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