Microsoft 365 Copilot Gets New Admin Feedback Tool for Better Data Control

Microsoft has introduced a new feature that allows administrators to submit Microsoft 365 Copilot feedback on behalf of users while ensuring data privacy. This tool allows admins to review chat logs, remove sensitive details, and provide valuable insights to improve Copilot’s performance.

Microsoft emphasized the role administrators play in helping organizations adopt and maximize the benefits of Microsoft 365 Copilot, which enhances collaboration, content creation, and communication. However, to reach its full potential, Copilot relies on user input and expertise. By providing feedback, teams can ensure Copilot aligns with their specific needs and integrates seamlessly into their workflows.

This new Copilot diagnostic logs feature enables administrators to submit feedback on behalf of C-suite leaders and users. They can collect and review chat logs, remove sensitive information, and then submit feedback.

“With the new Copilot diagnostic logs feature, admins can choose what data they share with Microsoft when submitting feedback on Copilot responses and interactions for themselves or internal parties, ensuring sensitive and confidential information is protected,” Microsoft explained.

How does the Microsoft 365 Copilot diagnostic logs feature work?

• Sign in to the Microsoft 365 admin center.
• On the left navigation panel, click Copilot and then select Settings > Copilot diagnostic logs.
• To collect the chat logs, enter up to five user emails, the Microsoft 365 Copilot product related to feedback, the number of conversations to include in the logs, and a date range within 30 days.
• Click the Next button and then review the chat logs before submission.
• Review the available chat log prompt-response pairs. Then, use keywords for search and hover over each pair to view the full prompt response. Select specific pairs to include in the feedback.
• Select a reason for log submission and enter the feedback into the text box.
• Finally, click Submit and head over to the Product feedback section available in the Microsoft 365 admin center in order to view the submitted feedback.

Microsoft notes that this feature is currently available for all commercial customers with a Microsoft 365 Copilot subscription within the Microsoft 365 admin center. It’s also required to have the email addresses of all the end users who experienced the problem with Microsoft 365 Copilot.

Microsoft is urging customers to share insights to improve the feedback experience for Microsoft 365 Copilot users. This includes identifying usability challenges, assessing user-friendliness, addressing scalability concerns, and suggesting ways to enhance feedback security and flexibility.