Dynamics 365

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Microsoft Dynamics 365 Customer Service Gets New Copilot Capabilities

Microsoft has introduced new Copilot features in Dynamics 365 Customer Service, improving the way customer service agents interact with their clients. These enhancements allow agents to ask questions in natural language, draft personalized email responses, and monitor Copilot usage across an organization. “Copilot provides real-time, AI-powered assistance to help customer support agents solve issues faster...


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Microsoft Integrates Copilot into Dynamics 365 Field Service App for Frontline Workers

Microsoft has announced that it’s bringing the Copilot AI assistant to apps used by frontline workers. The company has launched a public preview of Copilot integration in its Dynamics 365 Field Service application. Microsoft explained that the new Copilot for Dynamics 365 Field Service helps frontline workers (such as technicians and retail workers) save time…

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Microsoft Launches Sales Copilot, Teases New Customer Insights Tools

Microsoft has announced the general availability of its Sales Copilot at Inspire 2023 conference. The company is also bringing new AI-powered features to the Dynamics 365 customer insights platform to help organizations enhance customer engagement and sales. Microsoft Sales Copilot is an AI-based digital assistant designed for sales teams. The new service can generate content,…

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Microsoft Adds New Copilot AI Capabilities to Dynamics 365 ERP

Microsoft has announced new AI-powered Copilot features for Microsoft Dynamics 365 enterprise resource management (ERP) solutions. The new Copilot capabilities are available in public preview for Dynamics 365 Project Operations, Finance, and Supply Chain Management. “Complex and rigid processes within ERP create more work for people, and repetitive manual data entry overwhelms departments. Dynamics 365…

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Microsoft Dynamics 365 Copilot Brings Generative AI to Business Applications

Microsoft announced this morning a new Microsoft Dynamics 365 Copilot solution. The new AI-powered tool allows customers to automate repetitive tasks for customer relationship management (CRM) and enterprise resource planning (ERP). “Dynamics 365 Copilot takes advantage of recent advancements in generative AI to automate these tedious tasks and unlock the full creativity of the workforce….

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Inspire 2022: Microsoft Digital Contact Center Platform Brings New AI Tools to Modernize Customer Service

Last Update: Nov 02, 2022

Microsoft launched today the Digital Contact Center Platform, a new flexible and collaborative contact center solution. The new service brings together Microsoft Teams, Dynamics 365, Power Platform, and Nuance conversational AI, and it provides intelligent tools to modernize the customer care experience. “With the Microsoft Digital Contact Center Platform, contact centers are equipped with modern…

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Office 365

Microsoft Delays End of Auto-Renewals of Legacy CSP Subscriptions

Microsoft has indefinitely delayed its plans to block auto-renewals of monthly subscriptions that are currently sold by Cloud Solution Providers (CSPs). CSPs are partners that can directly provision, manage, and support customer subscriptions for Microsoft products. The software giant had planned to begin blocking automatic monthly renewals for older accounts on July 11. It planned…

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Cloud Computing

Build 2022: Microsoft Boosts Data Analytics and Cybersecurity in New Training & Certifications

Microsoft has unveiled enhancements coming to the Learn platform during its Build 2022 developer conference. The Redmond giant is expanding its Microsoft Learn portfolio with a bunch of new and updated training and certifications for security experts and IT administrators. Microsoft Learn is a free online training platform that provides interactive and hands-on training sessions…

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