January 2025 Patch Tuesday Updates Face Compatibility Issues with Citrix Software

Published: Jan 17, 2025

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Key Takeaways:

  • Microsoft discovered that the January 2025 Patch Tuesday updates are incompatible with Citrix Session Recording software version 2411.
  • This bug causes the installation of the latest Patch Tuesday updates to fail on affected devices.
  • Citrix recommends disabling the Session Recording Monitoring Service before installing the updates.

Microsoft has identified a compatibility issue between the January 2025 Patch Tuesday updates and specific Citrix software installations. The company confirmed on the Windows Release Health Dashboard that the latest updates may fail on devices running Citrix’s Session Recording software version 2411.

Citrix Session Recording is a software solution that enables organizations to record and monitor user sessions within Citrix environments. It records interactions between users and the virtual environment such as mouse movements, keyboard input, and screen activity. Administrators can analyze recorded sessions to gain insights into application performance, user behavior, and system issues.

“Affected devices might initially download and apply the January 2025 Windows security update correctly, such as via the Windows Update page in Settings. However, when restarting the device to complete the update installation, an error message with text similar to “Something didn’t go as planned. No need to worry – undoing changes” appears. The device will then revert to the Windows updates previously present on the device,” Microsoft explained.

Workaround to fix Citrix compatibility issues with the January 2025 Patch Tuesday updates

Citrix is currently investigating the issue, and the company has published a workaround to address the problem on affected Windows PCs. For now, the only way to resolve the issue is to disable the Session Recording Monitoring Service before installing the January 2025 Patch Tuesday updates by following these steps:

  • Press the Win + R keys to open the Services Management Console, type services.msc, and then press the Enter key.
  • Right-click on the Citrix Session Recording Monitor Service and select Properties.
  • Click the Stop button to stop the service, set it to “Disabled” and then press the OK button.
  • Install the January 2025 Patch Tuesday updates and then re-enable the service by following the same steps as above. However, this time select the “Automatic” option and click the Start button.

Citrix notes that the same process can be followed to uninstall the latest security update if needed. Additionally, the company has provided detailed instructions for disabling the service using PowerShell or the Windows Command Prompt.

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