Key Takeaways:
Microsoft has identified a compatibility issue between the January 2025 Patch Tuesday updates and specific Citrix software installations. The company confirmed on the Windows Release Health Dashboard that the latest updates may fail on devices running Citrix’s Session Recording software version 2411.
Citrix Session Recording is a software solution that enables organizations to record and monitor user sessions within Citrix environments. It records interactions between users and the virtual environment such as mouse movements, keyboard input, and screen activity. Administrators can analyze recorded sessions to gain insights into application performance, user behavior, and system issues.
“Affected devices might initially download and apply the January 2025 Windows security update correctly, such as via the Windows Update page in Settings. However, when restarting the device to complete the update installation, an error message with text similar to “Something didn’t go as planned. No need to worry – undoing changes” appears. The device will then revert to the Windows updates previously present on the device,” Microsoft explained.
Citrix is currently investigating the issue, and the company has published a workaround to address the problem on affected Windows PCs. For now, the only way to resolve the issue is to disable the Session Recording Monitoring Service before installing the January 2025 Patch Tuesday updates by following these steps:
Citrix notes that the same process can be followed to uninstall the latest security update if needed. Additionally, the company has provided detailed instructions for disabling the service using PowerShell or the Windows Command Prompt.