Microsoft 365

Microsoft launched today the Digital Contact Center Platform, a new flexible and collaborative contact center solution. The new service brings together Microsoft Teams, Dynamics 365, Power Platform, and Nuance conversational AI, and it provides intelligent tools to modernize the customer care experience. “With the Microsoft Digital Contact Center Platform, contact centers are equipped with modern…

Microsoft has shared a roundup of improvements made to its Teams collaboration service in October 2022. The major highlights of this release are suggested replies for group chats, pop-out support for shared content in meetings, new Teams-certified devices, and management features, so let’s dive into it. First up, Microsoft detailed new chat and collaboration features…

Effective project management is essential for businesses of all shapes and sizes. Project management can help your organization to better manage project timelines, deliverables, and budgets while giving increased visibility into the status of a project. As well as into a project’s costs, risks, and team members. This post is sponsored by Brightwork The role…

Microsoft is getting ready to release an update for the Outlook for Windows client that will let users store their Signature settings in the cloud. The company has been testing this feature with Office Insiders in the Beta channel for quite some time to incorporate user feedback before making it generally available for everyone. Microsoft…

Microsoft has announced that its OneNote desktop app is now available to download on the Microsoft Store. Microsoft’s UWP version of OneNote (also known as OneNote for Windows 10) will no longer show up in the search results, but the app will continue to work until it reaches the end of support deadline in 2025….

Image Creator, the new AI-based art generator tool that Microsoft announced at Ignite 2022, is now available in Microsoft Bing. The new Image Creator app is only rolling out in preview to Bing in select markets, with an integration with Microsoft Edge to follow later this month. Powered by OpenAI’s DALL-E 2 technology, Image Creator…

The news that Microsoft is working on cloud signatures for Outlook for Windows is welcome. The venerable Outlook client has long stored its signature information in the system registry, which makes it hard to move signatures from PC to PC. On the other hand, OWA stores its signatures in mailboxes, so the same signature is used no matter where you log in. Of course, OWA is a simpler client (no profiles, for instance), but it should be eminently possible to store everything Outlook needs in the cloud. At least for Outlook clients connected to Exchange Online…

Microsoft has announced that Exchange Online and Outlook will soon synchronize email signatures across devices. Does this mean that the ISV market for email autosignature products is over? I don’t think so because there’s lots of other things to do with email signatures once device synchronization is handled.

Tracking Down Obsolete Accounts Last December, I wrote about how the problem of identifying obsolete guest accounts that exist in an Office 365 tenant. An increasing number of applications support Azure B2B Collaboration and create guest accounts to allow external people to access content. Teams is a great example, as are the sharing links used…

Microsoft kicked off its Ignite 2022 conference today, and there’s some big news regarding the Microsoft 365 ecosystem. The company announced the private preview of Microsoft Loop, a new collaborative canvas that lets employees collaborate across Microsoft 365 apps. “The Microsoft Loop app, in private preview, will help teams to think, plan and create together….