Microsoft Teams Admin Center Gets Rule-Based Monitoring Alerts to Enhance Meeting Quality

Microsoft Teams

Key Takeways:

  • Microsoft has introduced rule-based monitoring alerts in the Teams admin center, reducing the need for manual troubleshooting by proactively notifying administrators of call quality issues.
  • These alerts automatically detect anomalies in network parameters during ongoing meetings and provide detailed troubleshooting information through the Real-time telemetry dashboard.
  • The feature is available for commercial customers with a Microsoft Teams Premium subscription, with plans to extend it to government customers in the coming months.

The Microsoft Teams admin center has introduced a new feature – rule-based monitoring alerts – aimed at simplifying the task of monitoring and addressing potential call quality issues within Teams meetings. The new capability eliminates the requirement for manual intervention, as it proactively notifies administrators when quality problems emerge during ongoing meetings.

The Teams Admin Center provides various tools (such as the Call Quality Dashboard, Real-time Telemetry, and Call Analytics) to help IT Pros monitor meeting issues. However, the troubleshooting process previously required constant admin involvement.

The new rule-based monitoring alerts make it easier to continuously monitor multiple meetings within an organization. This means that IT admins only need to step in and take action when there are problems with the quality of a specific meeting in Microsoft Teams.

The notifications will be delivered to the designated Team and Channel if network parameters exceed specific thresholds. Moreover, IT admins will need to click on the “View details” tab to view more details about the issue on the Real-time telemetry dashboard.

“The feature allows admins to proactively oversee audio, video and application sharing quality for all upcoming meetings of selected users using key telemetry parameters such as latency, jitter, hardware failures which usually affect the call quality experience. In the event of any abnormalities, admins are informed through channels or webhook notifications drawing attention to the problem and guiding them for further details,” Microsoft explained.

Microsoft Teams Admin Center Gets Rule-Based Monitoring Alerts to Enhance Meeting Quality

IT admins can customize rule-based monitoring alerts for relevant issues

Microsoft has introduced customization options that can be used to specify the frequency and type of notifications. The company also made it possible for Teams Premium customers to retain real-time telemetry data by default for up to 7 days.

The new rule-based monitoring alerts feature is only available for commercial customers with a Microsoft Teams Premium subscription. However, administrators must have a Global Administrator or Teams Service Administrator role to configure this capability in their Microsoft 365 tenants. Microsoft plans to bring the feature to government customers in the coming months.