IT Knowledgebase Articles

The Microsoft Digital Contact Center Platform is a new customer care solution that the company introduced back in July 2022. It pulls upon Dynamics 365, Microsoft Azure, Microsoft 365, and Nuance AI to provide a full-featured contact center suite. In this article, we’ll explain how the Microsoft Digital Contact Center Platform works and how organizations…

A logon is an event in Windows that shows a user account being granted some access to a workstation/server/computer. This article will explain the basics of Windows logon types, how authentication plays a role, and then describe the various types of logons built into Windows. As IT pros, we’ve all ‘logged onto computers’, servers, network…

If you are working in a multi-cloud environment involving Microsoft Azure and Amazon Web Services, you may be using AWS Direct Connect or Azure ExpressRoute to set up a private interconnection to your on-premises resources. In this article, I’ll explain how you can enable AWS Direct Connect redundancy with Microsoft’s Azure ExpressRoute by using physical…

Because it’s that time of the quarter, this special edition of Short Takes will focus exclusively on Microsoft’s latest quarterly earnings report.

The number of phone calls we make has been decreasing globally over the past several years. And there is a growing trend in using text-based messaging solutions, like WhatsApp, for contacting sales and support teams. This post is sponsored by 3CX Omnichannel is a term used within eCommerce and retail to define a business strategy…

The PowerShell Foreach statement is useful when working with collections of items. It can be used to execute a command or a set of commands for each item in a collection. In this article, I will explain three different ways to use the Foreach keyword: the Foreach loop, the ForEach object cmdlet, and the ForEach…

With budgets tightening and a recession predicted to dominate the economic outlook in 2023, and a shift in the way we all work, IT is under more pressure than ever to make apps and services available anytime, anyplace – while meeting demands to keep devices and data secure. This video is sponsored by Semperis As…

A PowerShell array is a data structure designed to store an item or a collection of items. These item types can be the same or of varying types. In this article, we’ll explain how PowerShell arrays work, how to use an array of objects, and everything you need to know about PowerShell arrays to become…

Effective project management is essential for businesses of all shapes and sizes. Using Office 365 tools for project management can help your organization to better manage project timelines, deliverables, and budgets while giving increased visibility into the status of a project. As well as into a project’s costs, risks, and team members. This post is…

Cloud Conversations is a regular podcast that we’ll be featuring here on Petri. It’s about everything connected to cloud computing, including technologies like Azure, Microsoft 365, Power Platform, Microsoft Endpoint Manager (MEM), Microsoft Defender, Windows, Intune, and much more! Cloud Conversations – Ru Campbell and Peter Rising Share Ignite Highlights at South Coast Summit This week, Peter Rising and Ru Campbell,…