IT Knowledgebase Articles

A software-defined perimeter (SDP) is a modern network security framework for creating a virtual network perimeter to protect an organizational infrastructure from outsiders. In this article, I’ll explain how a software-defined perimeter works and what are the main use cases for this new computer security approach. With increasingly complex network and application security requirements, a…

A number of things can go wrong during the Microsoft 365 (formerly Office 365) login process, turning what should be a simple task into somewhat of a headache. Issues such as lost credentials and account lockouts can grind your workday to a halt. This guide will outline the best practices for troubleshooting Microsoft 365 login…

This article will offer you a straightforward way to list Active Directory users with Active Directory Users and Computers (ADUC). I’ll show you how to do that using the graphical user interface (GUI) with the ADUC tool. Check out how to list Active Directory Users with PowerShell on Petri if you would prefer to perform…

To effectively handle various types of security break-ins, many organizations have created an incident response (IR) plan. In this article, I’ll explain what is an incident response plan, how it differs from a disaster recovery plan, and what steps you need to follow to create an effective IR plan for your organization. While most businesses…

The Microsoft Digital Contact Center Platform is a new customer care solution that the company introduced back in July 2022. It pulls upon Dynamics 365, Microsoft Azure, Microsoft 365, and Nuance AI to provide a full-featured contact center suite. In this article, we’ll explain how the Microsoft Digital Contact Center Platform works and how organizations…

A logon is an event in Windows that shows a user account being granted some access to a workstation/server/computer. This article will explain the basics of Windows logon types, how authentication plays a role, and then describe the various types of logons built into Windows. As IT pros, we’ve all ‘logged onto computers’, servers, network…

If you are working in a multi-cloud environment involving Microsoft Azure and Amazon Web Services, you may be using AWS Direct Connect or Azure ExpressRoute to set up a private interconnection to your on-premises resources. In this article, I’ll explain how you can enable AWS Direct Connect redundancy with Microsoft’s Azure ExpressRoute by using physical…

Because it’s that time of the quarter, this special edition of Short Takes will focus exclusively on Microsoft’s latest quarterly earnings report.

The number of phone calls we make has been decreasing globally over the past several years. And there is a growing trend in using text-based messaging solutions, like WhatsApp, for contacting sales and support teams. This post is sponsored by 3CX Omnichannel is a term used within eCommerce and retail to define a business strategy…

The PowerShell Foreach statement is useful when working with collections of items. It can be used to execute a command or a set of commands for each item in a collection. In this article, I will explain three different ways to use the Foreach keyword: the Foreach loop, the ForEach object cmdlet, and the ForEach…