Jason Wynn

The world of hybrid meetings, hybrid working, meetings, webinars, and live events is firmly upon us. As of today, organizations have three options for creating a new video conference within Microsoft Teams: meetings, webinars, and live events. In this article, I will give you an overview of the different features of each option and provide…

Microsoft Teams Premium is a new add-on SKU that provides a better way to meet. Built on Microsoft Teams’ familiar, all-in-one collaboration experience, Microsoft Teams Premium aims to make every meeting — from 1:1 reunions to large meetings to virtual appointments to webinars — more personalized, intelligent, and secure. In this article, we’ll explain everything…

The Microsoft Digital Contact Center Platform is a new customer care solution that the company introduced back in July 2022. It pulls upon Dynamics 365, Microsoft Azure, Microsoft 365, and Nuance AI to provide a full-featured contact center suite. In this article, we’ll explain how the Microsoft Digital Contact Center Platform works and how organizations…

The number of phone calls we make has been decreasing globally over the past several years. And there is a growing trend in using text-based messaging solutions, like WhatsApp, for contacting sales and support teams. This post is sponsored by 3CX Omnichannel is a term used within eCommerce and retail to define a business strategy…

In this guide, we’re going to explain the differences between static and dynamic IP addresses. Both types of Internet Protocol (IP) addresses have pros and cons, and we’ll help you to understand which one is best suited to your needs. But first of all, here’s a bit of geeky humor to get started: “There’s no…

If you are in the market for a new smartphone, you’re probably wondering what is 5G? There is no doubt that the new technology has become quite the buzzword in recent years. And smartphone manufacturers and mobile carriers have been promising a true generational leap, making the purchase of a 5G handset a good investment….

During the pandemic, Microsoft Teams has become a popular tool for recording podcasts because it provides an easy way to bring in guest speakers. In this article, Jason Wynn shares his top best practices for recording podcasts using Teams. With the future of podcasting changing all the time, content creators are starting to realize that…

Using virtual machines (VM) and virtual servers is no new task. We have been working with the concept of providing time-sharing solutions since the late 1960s and early 1970s. This was because the cost of using mainframe computers was extortionate and logically it made more economical sense to utilize time sharing. With the release of…

In this article, I will explain what a DHCP server is and how DHCP works to make managing IP addresses easier on the Internet and private networks. What is a DHCP server? A DHCP Server is a network device that automatically assigns IP addresses and other network settings to endpoints. DHCP servers have simplified networking…

Office 365 is a Software as a Service (SaaS) product from Microsoft that provides subscribers with the Microsoft Office desktop apps for Windows and macOS, and online business services like Microsoft Teams, SharePoint, OneDrive for Business, and Exchange Online. But in this article, I’m going to be answering the question what is Microsoft 365? Microsoft…

Historically when integrating with Microsoft Teams voice you would need to work with Microsoft to migrate your own telephone numbers to Microsoft and use their calling plans.  The other option is to create a direct route, implement your own session boarder controller (SBC) or a hosting provider session boarder controller and then link this to…

I work with many legal and regulatory organizations that require no retention period for Microsoft Teams channels and their users’ chats. Other industries dictate that the information must be retained for 7 years while other customers don’t want to let go of any information and retain their chats indefinitely. This blog post will assist you…