Microsoft has announced a free one-to-one consultation service for small businesses, including retailers, nonprofits, education institutions, and more. This new online consultation service is quite similar to the sales support plan introduced back in 2020, and it aims to assist SMBs and education customers with their digital transformation efforts.
The Redmond giant explained in its press release that this new one-hour consultation service focuses on the sales support for its Microsoft 365 services and Surface devices. This service also includes free 30-minute product training sessions, but the company does not offer technical support via this appointment. However, customers are eligible to receive post-purchase product setup and deployment support.
“The free Business Consultation service can help with digital transformation plans by deploying cloud-based technology tools and services such as Microsoft 365 and Dynamics to empower employees and unlock growth. Microsoft will be there every step of the way to answer questions and guide customers to find the solutions they need,” said Joy Attuh, Senior Hub Manager at Microsoft UK.
To book an appointment, customers will first need to head to Microsoft’s Business Consultation website. Select a relevant topic from the list to connect with the right product expert. Now, choose a suitable date/time, provide basic information, and click the Review and confirm button.
Users will receive an appointment confirmation email with a Microsoft Teams meeting link. For customers who don’t have a Microsoft Teams account, there is also an option to sign in as a guest user via Google Chrome and Microsoft Edge.
Microsoft noted in its FAQ document that the new one-to-one consultation service is currently available for all business and education customers based in the U.S., UK, Canada, and Australia. If you’re interested, you can check out Microsoft’s business consultation website for more details.