Microsoft Adoption Score Feature Now Generally Available for Commercial Customers

Office 365

Microsoft has released new updates to improve Adoption Score, Usage Reports, and Experience insights in the Microsoft 365 admin center. The company announced yesterday that the Adoption Score feature is now generally available for all commercial customers.

The Adoption Score feature uses metrics to help customers understand how Microsoft 365 software gets used in enterprise environments. It also provides insights and recommended actions to improve productivity and efficiency within an organization. Adoption Score pulls usage data from Microsoft Teams, OneDrive, Exchange, Word, PowerPoint, Outlook, Yammer, Skype, OneNote, SharePoint, and Exchange.

Microsoft explained that the Adoption Score feature is enabled by default for all organizations. IT admins will be able to access it by heading to the Microsoft 365 admin center >> Reports >> Adoption Score. Moreover, it’s possible to access Microsoft 365 adoption insights by user segments with Group Level Aggregates in Adoption Score.

Microsoft Adoption Score Feature Now Generally Available for Commercial Customers
The Group Level Aggregates dropdown menu

Additionally, Microsoft has added organizational messages to select Adoption Score people experiences. This release lets IT admins send actionable and targeted messages directly into users’ workflow. For instance, organizational messages can be used to inform employees about new features and send reminders to use products.

Updates coming to Experience insights preview

Microsoft’s Experience insights feature is available in preview for commercial customers with 2000+ licenses (Office 365 and Microsoft 365 E3 and E5). It allows IT Pros to gain insights about in-product feedback, help article consumption data, and usage of Microsoft 365 apps.

“Experience insights offers several key features including the ability to measure and report app usage, understand sentiment from user-submitted comments across your organization, most viewed help articles by users within your organization, and training suggestions. These features empower IT administrators to proactively address issues and provide targeted training and support to users,” Microsoft explained.

Microsoft invites customers to join its “Adoption Score & Experience Insights” AMA session on July 12, 2023, at 9:00 AM PT. If you’re interested, you can find more details on this page.