Damian Flynn

Need some help with service delivery? Learn how to create custom Service Manager portal offerings and scope these to specific user groups in this post.

Want to understand how a cloud can help scale applications at will? Check out this intro to learn how Virtual Machine Manager service templates for more!

Check out Microsoft’s free online service System Center Advisor. Get to know how it works and about its architecture and integration with Operations Manager.

In this quick overview learn what configuration items can do for you, as well as how to create a configuration item in Service Manager.

Learn to document your System Center 2012 – Orchestrator flows using the free Orchestrator Visio and Word Generator tool. Find out how in this post!

In this post, discover the steps to establish the configuration item synchronization between Operations Manager and Service Manager to extend the CMDB.

The inbox Service Manager activities in Orchestrator are limited. Learn to leverage PowerShell to create an activity that will enhance your inbox offerings.

Did you know System Center Service Manager had two PowerShell modules? Learn more about the differences between the modules and what they can do for you!

Service Manager has the ability to import data from both Configuration Manager 2007 and 2012. Learn to establish this connection in this easy how-to!

Learn how to update the action log of an incident in Service Manager using System Center 2012 Orchestrator in this handy how-to article.