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Zoom Adds New Email and Calendar Products to Improve Collaboration

Rabia Noureen

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Zoom video calls

Zoom has announced the release of the beta version of its mail and calendar services. Zoom Mail and Zoom Calendar are baked into the Zoom desktop client, which eliminates the need to switch between different applications.

“These new products work together with the communication and collaboration offerings already available within Zoom Meetings, Phone, Whiteboard, and Team Chat. Now, teams can move quickly and seamlessly from email to a video meeting, elevate a chat message to a phone call, collaborate on projects, and early next year, they can share out whiteboards, all without ever leaving the Zoom app,” explained Zoom Chief Product Officer Oded Gal.

The new Zoom Mail and Calendar products are free to use in the desktop app. Users can connect their third-party email and calendar accounts starting today.

Zoom-hosted Mail and Calendar services

Zoom has also launched new Zoom-hosted Mail and Calendar services in beta this week. The Zoom Mail service helps to ensure end-to-end encryption for emails sent between Zoom Mail service users. It’s designed to target small and medium-sized businesses that need private and secure communication channels.

Moreover, the Zoom Calendar service enables customers to schedule and follow up on important meetings. It also supports other useful features such as appointment booking, notes, meeting recordings, and attachments.

The Zoom-hosted email and calendar service are currently available for paid customers in the United States and Canada. It requires customers to purchase Zoom One Pro or Zoom Standard Pro subscriptions. Zoom even allows higher-tier customers to use a custom domain.

Zoom to introduce co-working spaces in 2023

In addition to the new mail and calendar services, Zoom announced several other features at its Zoomtopia event yesterday. The list includes Smart recordings, meeting templates, avatars, video clips, and more. The Zoom One offering introduced support for Zoom Phone, Zoom Team Chat, and a Zoom Rooms solution.

Zoom Adds New Email and Calendar Services to Improve Collaboration
Zoom Spots

Overall, Zoom has designed these collaboration and productivity features to rival those bundled into Microsoft 365 and Google Workspace. Zoom plans to release a Zoom Spots feature to provide a virtual space for video interactions within the app. The company is also working on a chatbot dubbed the Zoom Virtual Agent that will be integrated into Zoom’s contact center products. These capabilities will be available in early 2023.

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