Microsoft has recently released the System Center Service Manager 2012 Beta. In this series of articles, I’m going to show you how to install the newest version of SCSM so you can start using it right away.
Today we’ll go over what System Center Service Manager 2012 is and what it has to offer. We’ll also take a look at the software and hardware requirements that you’ll need in order to successfully complete the installation. In future posts we’ll cover the Service Manager console server components, SQL 2008 R2 server components, data warehouse server components and the self-service portal server components. Here’s an outline of the complete series:
After completing the steps outlined in this series of articles you will have a fully operational base installation of Service Manager 2012 Beta platform. After that I’ll publish regular updates on how to make use of your Service Manager 2012 install as a professional Service Desk solution.
Now, let’s take a look at what System Center Service Manager is and what the new 2012 Beta version has to offer.
System Center Service Manager 2012 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization’s requirements. Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL). Included in Service Manager are the core process management packs for incident and problem resolution, change control, and configuration and knowledge management.
Through its configuration management database (CMDB) and process integration, Service Manager 2012 automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.
Here are some new features in System Center Service Manager 2012:
Each of the aforementioned topics will be discussed later on in following posts.
Before starting your System Center Service Manager 2010 Beta installation, let’s go over the software and hardware system requirements. It is important to mention that each Service Manager server component needs to be installed on a separate server instance. Service Manager roles cannot be combined on the same server.
This means a minimal Service Manager installation requires 4 servers; preferably, these are configured as virtual machines to save hardware investments.
Service Manager 2012 requires Windows Server 2008 R2 Operating System SP1, Standard or Enterprise edition, combined with the following software components.
|Service Manager Server component requirements(valid for all server components, including:-Management server–database server–service manager console–data warehouse server–self-service portal
|Service Manager console
|Browser accessing the Self-Service Portal
The Service Manager 2012 infrastructure can be installed on physical hardware or within a virtualized platform. The table below gives a summarized overview of the recommended hardwarerequirements:
|Service Manager Server component requirements(valid for all server components, like:
|Service Manager console
Now that you’ve got a good overview of what System Center Service Manager 2012 has to offer and what you’ll need in order to install it, we’ll move on to the installation steps in the next article.