Microsoft 365|Office 365

Microsoft 365 Authentication Outage is Preventing Log Ins

Are you having issues logging into your Microsoft 365 dashboards or applications? You are not alone with social media and forum posts popping up with admins and users reporting that they cannot authenticate to various services.

Microsoft is aware of the issue but at this time there is not an ETA for a fix. Amusingly, the support account for Microsoft 365 on Twitter recommends that you check your account dashboard for MO222965 but when you try to authenticate, it fails.

The issue, as of now, only appears to be linked to authentication. If you are already logged into an app or dashboard, you should be safe to utilize that feature but do not log out; the outage started around 5:30 PM ET/2:30 PM PT.

But the scenario that is causing headaches for many IT Pros is that users are being alerted that their credentials are out of date or they are automatically logged out and are unable to regain access to the service. This issue appears to be impacting many of Microsoft services including consumer,  commercial, government, and other Microsoft 365 services.

Sponsored Content

Passwords Haven’t Disappeared Yet

123456. Qwerty. Iloveyou. No, these are not exercises for people who are brand new to typing. Shockingly, they are among the most common passwords that end users choose in 2021. Research has found that the average business user must manually type out, or copy/paste, the credentials to 154 websites per month. We repeatedly got one question that surprised us: “Why would I ever trust a third party with control of my network?

For now, there is not much you can do other than wait for Microsoft to resolve the issue. The company said that they have rolled back an update that they think is causing the issue but more than an hour after the initial outage, services are still inaccessible to many. Once they do fully restore operations, we will update this post.

Update: As of about 7PM ET, operations are returning to normal.

Related Topics:


Don't have a login but want to join the conversation? Sign up for a Petri Account

Comments (0)

Leave a Reply

Brad Sams has more than a decade of writing and publishing experience under his belt including helping to establish new and seasoned publications From breaking news about upcoming Microsoft products to telling the story of how a billion dollar brand was birthed in his book, Beneath a Surface, Brad is a well-rounded journalist who has established himself as a trusted name in the industry.