Microsoft Confirms Compatability Issue Between Google Workspace Sync and Windows 11 Version 24H2

A compatibility issue in Windows 11 24H2 prevents Outlook from launching for users with Google Workspace Sync.

Published: Dec 09, 2024

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Key Takeaways:

  • Microsoft has confirmed a bug in Windows 11 version 24H2 that affects the Google Workspace Sync app.
  • This issue could potentially prevent Microsoft Outlook from launching on Windows PCs.
  • Users are advised to update to Google Workspace Sync version 4.3.68.0.

Microsoft has acknowledged a new compatibility issue between Windows 11 version 24H2 and the Google Workspace Sync app. The company confirmed on the Windows Release Health Dashboard that this bug could prevent users from launching the Outlook desktop client on Windows 11 PCs.

Google Workspace Sync app is a tool that allows users to synchronize their Google Workspace account with Microsoft Outlook. This feature lets users manage their emails, calendar, contacts, and tasks in classic Outlook for Windows.

“You might observe that Microsoft Outlook fails to start, and you are unable to uninstall or reinstall Google Workspace Sync. Resulting from this issue you will observe an error which begins with ‘Cannot Start Microsoft Outlook. Cannot Open the Outlook Window. The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service,” Microsoft explained.

Microsoft recommends users install the latest version of Google Workspace Sync (version 4.3.68.0). However, those using an older version of the app may be unable to install Windows 11 version 24H2. If the issue persists 48 hours after updating the app, Microsoft advises contacting Google Workspace support for assistance.

Windows 11 version 24H2 rolls out to more devices

Last week, Microsoft announced that Windows 11 version 24H2 has started rolling out to more PCs. Users will need to head over to Windows Update and then click the Download and install button to get the latest version of the operating system (24H2).

Keep in mind that this update will not be available for devices with safeguard holds in place. Microsoft has warned that some ASUS devices (such as the X415KA and X515KA models), may experience the Blue Screen of Death errors during installation. Additionally, users might face issues with hardware connected to devices using the Scanner Communication Language (eSCL) protocol.

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