M365 Changelog: Microsoft Teams – Proactive Monitoring of Meeting Quality Using Real-time Telemetry (Premium)

MC669479 – The Real-Time Analytics feature in the Teams admin center allows admins to view their users’ meetings and identify issues related to audio, video, content sharing, and network connectivity. As an admin, you can use this information to investigate and address any problems with the meeting experience while the meeting is ongoing. Currently, the troubleshooting process for admins is manual and requires continuous admin involvement. The admin or engineer must search for a user, access their call history, identify ongoing meetings or live events they are participating in, and then search for the specific information needed to troubleshoot issues. However, with the introduction of Proactive Monitoring Notifications for In-Progress meetings, admins can efficiently monitor multiple meetings simultaneously for important users in their organization. This functionality enables admins to monitor audio, video, and app-sharing experiences based on various parameters and receive alerts if there are any issues with a user’s meeting experience.

This feature is part of the Teams premium add-on SKU. All admins will see the feature within the Teams admin center, but for users to be configured and enabled for monitoring notifications they are required to have a Teams Premium license assigned for this feature to work.

This message is associated with Microsoft Roadmap ID 135667

When this will happen:

Rollout will begin in late August 2023 and is expected to be complete by early September 2023.

How this will affect your organization:

Admins can voluntarily configure this feature for their tenant.

If you want to enable this feature:

1. In the Teams admin center, navigate to the left side menu, select Notifications and alerts –> Rules 
2. Choose the appropriate rule based on the experience you want to monitor: ‘Audio quality for in-progress meetings‘ rule, ‘Video quality for in-progress meetings‘ rule, ‘Application sharing (VBSS) quality for in-progress meeting‘ rule
3. If necessary, modify the default values of conditions and monitoring settings according to your organization’s network requirements.
4. Specify the list of users you want to monitor in the rule (users must have Teams premium licenses).
5. Enable or change the default Public Team and Channel information where you want to receive notifications as an admin and save the rule.

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Once the above configuration steps have been completed, the system begins monitoring all future meetings involving the configured users to identify any quality issues. When a quality issue is detected, a notification is automatically generated and sent to the specified team and channel.

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What you need to do to prepare:

If your organization was part limited preview for this feature (please refer to posts MC555188 or MC617083) and already have these rules configured as part of limited preview to selected organization. Meeting quality monitoring notifications will stop working for users who do not have Teams Premium licenses but are part of configured rules. To continue the monitoring experiences for such users, please ensure they have Teams premium license assigned to them.  

Monitoring notifications for in-progress meetings are based on Real-time telemetry available for users in that meeting. Please find more information on limitations in this documentation.

Additional information