Microsoft Releases New Message Recall Capabilities for Exchange Online Customers

Key Takeaways:

• Administrators can enable notifications to inform recipients when a message has been recalled.
• IT admins can set a time limit for recalling messages and now have support for recalling emails in complex routing scenarios.
• The Message Recall updatea is rolling of to all Exchange Online customers.

Microsoft has rolled out several improvements for the Message Recall feature in Exchange Online. The latest update brings new capabilities like optional recall notifications, configurable recall limits, and support for external round-trip routing.

Microsoft released the new cloud-based Message Recall feature for Exchange Online customers in February 2023. It’s more than twice as effective as the classic version, with a higher success rate in recalling messages. This feature eliminates the need for recipients to have the Outlook for Windows app open for the recall to work. It can recall messages that have already been read, though IT admins can choose to disable this capability if needed.

Recall notifications for recipients

Previously, recalled messages were silently deleted from the recipient’s mailbox without any notification. This sudden disappearance often caused confusion for those who had already seen or read the message.

To address this issue, administrators can now enable recall notification emails for recipients. Once activated, recipients will receive an email informing them of the recall. IT admins can customize these notifications to apply to all recalled messages or only to those that have already been read.

New Maximum Recallable Message Age setting

Microsoft has introduced a new setting that lets administrators set a time limit on message recalls. It’s one of the top requests from customers who wanted the ability to restrict the recall of older messages. The default limit for the Maximum Recallable Message Age is set to 365 days, but administrators can change it to allow recalls for messages ranging from 5 minutes to 10 years.

Microsoft says that IT admins can configure this new setting through the Exchange admin center and Exchange Online PowerShell. “When a sender tries to recall a sent message older than what’s allowed, the sender will get a notification saying that the message is too old to be recalled,” the Exchange team explained.

Support for external round-trip routing

Last but not least, the Message Recall feature now supports recalling intra-tenant emails that are routed externally and then back into Exchange Online. This capability improves the reliability of the recall feature for organizations with complex email routing setups.

Microsoft has rolled out these new Message Recall updates to Exchange Online customers worldwide. These features are designed to enhance overall communication efficiency within the organization., and you can find more details on Microsoft’s official website.