Citrix Systems has named Mark Palomba to head the company’s global channels organization.
Palomba, who joined Citrix last year as COO for sales and services, was already spending part of his time working closely with partners following the departure of Bronwyn Hastings, who previously led the company’s channel organization. Citrix also announced that Kurt Heusner, global VP for commercial and public sector services, will lead global emerging sales. Sherif Seddik, now VP of sales and services covering EMEA, will lead commercial strategy and go-to-market.
ServiceNow’s new Now Platform Rome is now available, and it comes with an intranet solution called Employee Center, which is integrated Microsoft Teams. The Employee Center provides workers personalized information to different organizational resources including finance, HR, and IT. Microsoft Teams channels, chat, and meetings are embedded into the ServiceNow Employee Center interface. ServiceNow and Microsoft have worked closely together over the past two years. In May, the two companies announced that they are integrating their respective security operations capabilities to improve incident response. Last year, ServiceNow said it was providing Teams integration to its IT Service Management (ITSM) solution, aimed at providing enhanced communications for IT and customer support.
Park Place Technologies, which provides maintenance of multiple vendors’ datacenter as a managed service, launched its new Uptime partner program. The program includes a new partner portal that will give administrators unified views of operational information. Channel partners can now register deals through the new portal. The portal also provides access to on-demand marketing assets, videos with tips, and a dashboard that measures KPIs. As for the new program, it consists of three tiers: platinum, gold, and authorized partner. Park Place has also launched its first partner specialization track. The Network Management Specialist Partner provides certifications to those who undergo training for Park Place’s Entuity and Parkview network monitoring and management tools. The certification also allows partners to offer co-branded services from those tools.
Service level monitoring platform provider Nobl9 has launched a channel program for systems integrators and VARs. Nobl9, is a startup company formed in 2019 seeking to codify reliability based on service level objectives (SLOs). The company’s founders believe SLOs provide more meaningful metrics than service level agreements (SLAs) when monitoring the health of cloud and on-premises infrastructure. Among its first partners in the program are Accenture, Atlassian, and Isos Technology.
Unified endpoint management (UEM) provider Hexnode announced some new capabilities coming to its platform during the HexCon 2021 event. Among them include remote view for Windows and macOS, as well as terminal support for Macs, a new VPN for Windows, and per-app VPN for iOS. Hexnode also previewed its new partner relationship portal, which is set to go live imminently. The portal will offer co-branded marketing assets, sales and training content, lead management, and support for custom branding. It will also integrate with partners’ own portals.
Converge Technology Solutions is Ingram Micro Cloud’s Reseller Partner of the Year in North America. It is the second consecutive year that the Toronto-based solution provider received the award, which according to Ingram Micro Cloud, was for its ability for the digital transformation solutions it has provided. Converge Technology was one of several Ingram Micro Cloud award winners. Among others, GreenPages Technology Solutions was Marketplace Growth Partner; and Hanson Group and Oak Rocket (formerly Kaizen) shared the Solution Provider MVP IaaS award. Link Computer received the Solution Partner MVP-Communication and Collaboration MVP Award. Ingram Micro Cloud posted a complete list of this year’s winners here.