IT Knowledgebase Articles

Azure ExpressRoute is Microsoft’s solution for extending an on-premises network into the Microsoft cloud with a private connection. In this article, I’ll be explaining how you can migrate an Azure ExpressRoute connection without experiencing any downtime. There are two possible scenarios for the migration of an Azure ExpressRoute connection. Your first option is to migrate…

Redundant Array of Independent Disks (RAID) is a data storage technique that groups multiple physical storage disks (HDDs or SSDs) to work together as a single virtual storage drive. In this article, we’ll be detailing two of the most used RAID levels – RAID 5 and RAID 6. We’ll be highlighting the major differences between…

Microsoft’s Local Administrator Password Solution (LAPS) is a legacy Windows tool that IT admins can use to manage account passwords of domain-joined computers. The company has finally updated LAPS this year and plans to bring it natively into Windows in 2023. In this article, I’ll explain how to use LAPS and how it can help…

A software-defined perimeter (SDP) is a modern network security framework for creating a virtual network perimeter to protect an organizational infrastructure from outsiders. In this article, I’ll explain how a software-defined perimeter works and what are the main use cases for this new computer security approach. With increasingly complex network and application security requirements, a…

A number of things can go wrong during the Microsoft 365 (formerly Office 365) login process, turning what should be a simple task into somewhat of a headache. Issues such as lost credentials and account lockouts can grind your workday to a halt. This guide will outline the best practices for troubleshooting Microsoft 365 login…

This article will offer you a straightforward way to list Active Directory users with Active Directory Users and Computers (ADUC). I’ll show you how to do that using the graphical user interface (GUI) with the ADUC tool. Check out how to list Active Directory Users with PowerShell on Petri if you would prefer to perform…

To effectively handle various types of security break-ins, many organizations have created an incident response (IR) plan. In this article, I’ll explain what is an incident response plan, how it differs from a disaster recovery plan, and what steps you need to follow to create an effective IR plan for your organization. While most businesses…

The Microsoft Digital Contact Center Platform is a new customer care solution that the company introduced back in July 2022. It pulls upon Dynamics 365, Microsoft Azure, Microsoft 365, and Nuance AI to provide a full-featured contact center suite. In this article, we’ll explain how the Microsoft Digital Contact Center Platform works and how organizations…

A logon is an event in Windows that shows a user account being granted some access to a workstation/server/computer. This article will explain the basics of Windows logon types, how authentication plays a role, and then describe the various types of logons built into Windows. As IT pros, we’ve all ‘logged onto computers’, servers, network…

If you are working in a multi-cloud environment involving Microsoft Azure and Amazon Web Services, you may be using AWS Direct Connect or Azure ExpressRoute to set up a private interconnection to your on-premises resources. In this article, I’ll explain how you can enable AWS Direct Connect redundancy with Microsoft’s Azure ExpressRoute by using physical…