M365 Changelog: Service health dashboard refresh and ability to show multiple services being impacted by a single issue

MC355213 – Updated May 06, 2022: Microsoft has updated the rollout timeline below. Thank you for your patience.

When there is a broadly impacting issue that affects multiple services across the M365 services, Microsoft will create a single incident that will properly reflect the overall status of the different services if affects. In the message details of this incident, Microsoft will call out specific services impacted. With this change, the company will also be giving a refreshed user experience to the service health dashboard. 

This message is associated with Microsoft 365 Roadmap ID 88666.

When this will happen:

Microsoft expects this to begin rolling out in mid-May (previously late April) and expects the rollout to be completed by mid-June (previously late May). 

How this will affect your organization:

In the service health dashboard, you will see the following changes.

  • All active issues will now appear in the top table on the page.
  • The services status will correctly reflect if any issue is affecting it.

New active incidents and advisories will still have a single service that is assigned to, in most cases of broadly impacting issues it will be Microsoft 365 Suite. The incident or advisory will have a new field that lists any affected services that it may also impact. If you have filtered your view to only show select services the incident or advisory will still show up if that service is being affected, same goes for email notifications. If you have signed up for email notifications of new issues that affect your tenant, you will continue to receive them for the services you selected as long as that service is being affected. 

SHD Refresh

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What you need to do to prepare:

You may consider updating your training and documentation as appropriate.