M365 Changelog: (Updated) Net Promoter Score survey coming to Teams Rooms on Windows

MC579613 – Updated June 30, 2023: Microsoft has updated the content below with additional information. Thank you for your patience.

In a continuous effort to gather feedback from our Teams Rooms on Windows customers, a new Net Promotor Score survey will appear at the end of some meetings in your conference rooms starting at the end of June.

This message is associated with Microsoft 365 Roadmap ID 121117.

When this will happen:

Standard Release: Microsoft will begin rolling out in late June and is expected to complete by early August.

How this will affect your organization:

After this release is completed, when the user ends a meeting in a conference room, sometimes they will be presented with a survey on the room console to answer some questions about the experience in the room.

Answering the survey is optional and the user can answer none, 1, 2 or the 3 questions from the survey. There is no personal information or email address gathered as part of the survey. The results of the survey are solely by Microsoft consumption and can be shared with the IT admin if needed via a Support ticket.

The selection of these rooms is random. In the future Microsoft will add a control for the IT admin to turn off or on the survey.

What you need to do to prepare:

If desired, inform users they may see a short survey at the end of some meetings and encourage them to give feedback.

The survey will be presented once every 5 days and for only one meeting in that day. If the survey is not answered, it will disappear from the console after a few seconds.