M365 Changelog: (Updated) Microsoft 365 Admin Center: New Adoption Score People Experience Capabilities in public preview –Group-Level Aggregates

MC477011 – Updated July 5, 2023: Microsoft has updated the rollout timeline below. Thank you for your patience.

Adoption Score now includes Group-level aggregates for communication, mobility, collaboration and meetings experiences, and organizational messages are being added to selected Adoption Score people experiences within the Microsoft 365 admin center for preview.

This message is associated with Microsoft 365 Roadmap ID 98166100710 and 98163

When this will happen:


  • Group-level aggregates preview for communication, mobility, collaboration, and meetings experiences will complete rolling out by late March, and group-level aggregates Teamwork later in April.  
  • Organizational messages preview for Communications and Content Collaboration begins rolling out in April and concludes in April. 


  • Group-level aggregates GA for communication, mobility, collaboration, and meetings experiences begins rolling out April, and is expected to complete in April. Group-level aggregates for Teamwork begins rolling out in May and concludes in June.  
  • Organizational messages for Communications and Content Collaboration begins rollout in May and concludes in November (previously June). 

How this will affect your organization:

Group-level aggregates:

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Group-level aggregates help to improve transparency on which areas of an organization are adopting recommended practices with Microsoft 365. Group-level aggregates are being added to Communication, Content collaboration, Meetings, and Mobility people experiences, with support for Teamwork to follow.

Group-level aggregates enable IT admins and adoption specialists to filter by five Azure Active Directory attributes – Company, Department, Country, State and City –The example screenshot below shows how the communication score has been filtered by department, showing how results can be compared to your organization and the overall peer benchmark.

Organizational Messages:

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To help IT admins and adoption specialists take action on both group and organizational insights, Microsoft is adding organizational messages to selected Adoption Score people experiences. Organizational messages enable IT admins to deliver clear, actionable messages in product and in a targeted way, while maintaining user-level privacy.

Organizational messages in Adoption Score use targeted, templatized in-product notifications to advise on Microsoft 365 recommended practices based on Adoption Score insights.

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Group-level Aggregates and Organizational Messages are optional experiences. Organizational messages can be enabled by either a Global Administrator or Organizational Messages Writer- role in the Microsoft 365 admin center before it can be used. Group-level Aggregates can only be enabled by a Global Administrator.

As part of our ongoing commitment to user level privacy, Group-level Aggregates require a minimum of 10 users must be included in a group so that individual user data cannot be tracked.

For organizational messages, access to who can create and administer organizational messages to users will be protected by role-based access controls. Organizational messages only target users in a group or organization that can benefit from guidance on the recommended practice, while anonymizing who receives the message. This privacy-first approach means that admins can take action, but no one who uses Adoption Score can see individual usernames or behavior. For added support, a new Organizational Messages Writer role is now available to create and configure in product messages to end users.

What you need to do to prepare:

For more information on the Organizational Messages Writer role, please review the supporting documentation here. To view more detailed information on organizational messages visit here.

To understand more about group-level aggregates or managing the Adoption Score experience, review this documentation

Feel free to learn more reading our blog page.