Viva Sales

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Viva Sales Gets New GPT-3.5 Integration to Write Emails for Sales Teams

Microsoft has introduced new generative AI-based capabilities to improve the customer service experience in Viva Sales. Powered by OpenAI’s GPT 3.5, the new AI tool will automatically generate preformatted email responses with personalized text, promotion offers, pricing details, and deadlines. Microsoft’s new research indicates that an average seller spends more than 66 percent of their...


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Microsoft Reimagines the Sales Experience with Viva Sales

Microsoft announced this morning Viva Sales, a new Viva application designed to meet the specific needs of sellers. Viva Sales integrates with Microsoft Teams and other Microsoft 365 apps to automate the data entry process into any CRM system for the sales team. Viva Sales aims to address some major challenges commonly faced by sales…

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