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Microsoft Digital Contact Center Platform

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Microsoft Digital Contact Center Platform

What is the Microsoft Digital Contact Center Platform?

The Microsoft Digital Contact Center Platform is a new customer care solution that the company introduced back in July 2022. It pulls upon Dynamics 365, Microsoft Azure, Microsoft 365, and Nuance AI to provide a full-featured contact center suite. In this article, we’ll explain how the Microsoft Digital Contact Center Platform works and how organizations...

Last Update: Nov 09, 2022

Nov 02, 2022
Jason Wynn

LATEST

Inspire 2022: Microsoft Digital Contact Center Platform Brings New AI Tools to Modernize Customer Service

Last Update: Nov 02, 2022

Jul 19, 2022
Rabia Noureen

Microsoft launched today the Digital Contact Center Platform, a new flexible and collaborative contact center solution. The new service brings together Microsoft Teams, Dynamics 365, Power Platform, and Nuance conversational AI, and it provides intelligent tools to modernize the customer care experience. “With the Microsoft Digital Contact Center Platform, contact centers are equipped with modern…

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