Microsoft launched today the Digital Contact Center Platform, a new flexible and collaborative contact center solution. The new service brings together Microsoft Teams, Dynamics 365, Power Platform, and Nuance conversational AI, and it provides intelligent tools to modernize the customer care experience. “With the Microsoft Digital Contact Center Platform, contact centers are equipped with modern...
Last Update: Nov 02, 2022
Microsoft has unveiled a bunch of Microsoft 365 updates at its annual Inspire partner conference, which just kicked off this morning. Microsoft Teams is also getting several capabilities to make hybrid meetings more engaging, productive & inclusive, and one of the major highlights is a new collaboration feature called Excel Live. As you may recall,…
Microsoft is launching today Microsoft Cloud for Sovereignty, a new cloud offering for the government sector. The new cloud solution is meant to help government and public sector customers build, move, and operate sensitive data and workloads in the cloud while supporting the highest security and compliance standards. A sovereign cloud is a cloud infrastructure…
Microsoft is celebrating the one-year anniversary of its Windows 365 Cloud PC service that launched back in July 2021. The company has highlighted some new enhancements in Windows 365 that should help to boost cloud transformation across multiple industries. Windows 365 is a cloud-based service that enables employees to access their Windows desktops from any…