Dynamics 365

Microsoft has announced that it’s bringing the Copilot AI assistant to apps used by frontline workers. The company has launched a public preview of Copilot integration in its Dynamics 365 Field Service application. Microsoft explained that the new Copilot for Dynamics 365 Field Service helps frontline workers (such as technicians and retail workers) save time…

Microsoft has announced the general availability of its Sales Copilot at Inspire 2023 conference. The company is also bringing new AI-powered features to the Dynamics 365 customer insights platform to help organizations enhance customer engagement and sales. Microsoft Sales Copilot is an AI-based digital assistant designed for sales teams. The new service can generate content,…

Microsoft has announced new AI-powered Copilot features for Microsoft Dynamics 365 enterprise resource management (ERP) solutions. The new Copilot capabilities are available in public preview for Dynamics 365 Project Operations, Finance, and Supply Chain Management. “Complex and rigid processes within ERP create more work for people, and repetitive manual data entry overwhelms departments. Dynamics 365…

Microsoft announced this morning a new Microsoft Dynamics 365 Copilot solution. The new AI-powered tool allows customers to automate repetitive tasks for customer relationship management (CRM) and enterprise resource planning (ERP). “Dynamics 365 Copilot takes advantage of recent advancements in generative AI to automate these tedious tasks and unlock the full creativity of the workforce….

After a series of exciting Power Platform announcements from Ignite in October, Microsoft has been focusing on its Power Automate desktop app this month with a new client update and process mining features. In November, we’re also getting a preview of a PowerFX formula repair tool and Power Apps developer tools. Microsoft also had an…

The Microsoft Digital Contact Center Platform is a new customer care solution that the company introduced back in July 2022. It pulls upon Dynamics 365, Microsoft Azure, Microsoft 365, and Nuance AI to provide a full-featured contact center suite. In this article, we’ll explain how the Microsoft Digital Contact Center Platform works and how organizations…

Microsoft is launching today Microsoft Cloud for Sovereignty, a new cloud offering for the government sector. The new cloud solution is meant to help government and public sector customers build, move, and operate sensitive data and workloads in the cloud while supporting the highest security and compliance standards. A sovereign cloud is a cloud infrastructure…

Microsoft has unveiled enhancements coming to the Learn platform during its Build 2022 developer conference. The Redmond giant is expanding its Microsoft Learn portfolio with a bunch of new and updated training and certifications for security experts and IT administrators. Microsoft Learn is a free online training platform that provides interactive and hands-on training sessions…

Microsoft announced this week some important Transport Layer Security (TLS) certificate changes regarding the Microsoft 365 services. The company detailed in a blog post that its Microsoft 365 apps and services would drop support for the current TLS certificates in May 2025, in favor of the new Root Certificate Authorities (CAs). Microsoft says that this…