MC343429 – Music on Hold for 1:1 VoIP calls will play music to callers while on hold, ensuring that the caller knows that the call is still active.
Feature will apply to 1:1 call hold and consult then transfer hold for VOIP calls
When this will happen:
Microsoft will begin rolling this out in late March and expect to complete rollout early April.
How this will affect your organization:
No impact on tenant admin or end user, music will play be default when call goes on hold.
Note: This feature is currently available for 1:1 PSTN calls.
What you need to do to prepare:
You might want to notify your users about this change and update your training and documentation as appropriate.