M365 Changelog: Microsoft Teams – Improved Shared Line Experience

MC670443 – Teams calling allows users (delegators) to share lines with other users (delegates). Shared line appearance lets a user choose a delegate to answer or handle calls on their behalf.

Microsoft is launching a simplified experience for users who have set up call delegation which will be available on the Teams mobile app. Mobile users now have a Shared Line Appearance tab on the calls app. The new UI will allow delegates to easily view the different delegator lines they manage and their own delegates.

This message is associated with Microsoft 365 Roadmap ID 123753

When this will happen:

Microsoft will begin rolling out in late August 2023 and expect to complete rollout by early September 2023.

How this will affect your organization:

Users will have a tab dedicated to viewing their delegates and people they support, making it easier to manage/monitor their boss or admins.

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What you need to do to prepare:

To access this feature, please update to the latest version of Microsoft Teams.