M365 Changelog: Analytics Insights for Virtual Appointments in Microsoft Teams

MC684868 – Tenant admins can see updated virtual appointment analytics with new insights in Teams to help driving business outcomes, including average lobby wait times for scheduled vs. on-demand appointments, percentage of appointments completed after scheduled end time, and percentage of appointments with a late start.

This message is associated with Microsoft 365 Roadmap ID 161629

When this will happen:

Targeted Release: Microsoft will begin rolling out early November and expect to complete by mid-November.

Standard Release: Microsoft will begin rolling out mid-November and expect to complete by late November.

How this will affect your organization:

Tenant Admins will be able to see insights of their organization’s usage of Virtual Appointments tied to Bookings calendars. The insights will be visible in the Analytics tab inside the Virtual Appointments application in Teams.

What you need to do to prepare:

There is no pre-work needed. Simply navigate to Analytics tab to start seeing the insights. The current reports and controls continue to be available.