M365 Changelog: Introducing monthly active users for the Microsoft 365 service change

MC315739 – Updated February 24, 2022: Microsoft has updated the content below for accuracy. Thank you for your patience.

Message center posts will include monthly active users (based off the past 30 days) specific to the Microsoft 365 service change being communicated.

This will help change coordinators and IT admins make a decision on which change they should address first vs deprioritize, based on the potential number of end users who could be impacted by a change eg: If the change is about a service which has 0 active users for your organization, you should be able to deprioritize the change.

Note: The monthly active users shown today is platform agnostic. i.e., if the change is for MS Teams, Microsoft will show the monthly active usage for the service all up, instead of scoping it to the specific platform of web, desktop, mobile (iOS, Android) and Mac. Microsoft is working on enhancing the feature in the future.

This message is associated with Microsoft 365 Roadmap ID 83946

When this will happen:

Microsoft will start rolling out to Targeted Release in late-January and rollout will complete to all Standard customers by mid-February.

How this will affect your organization:

On the Message center detail panel, you will see:

  • ‘Service & monthly active users’ field
  • MAU in parentheses after service names

You may see two types of experiences in the Message center detail panel based on whether the workload is supported or not. Microsoft is working on supporting more workloads and will provide communications as newer workloads onboard.

Supported workloads

  • Teams
  • Exchange Online
  • Microsoft 365 apps
  • OneDrive for Business
  • SharePoint Online
  • Skype for Business
  • Yammer

Monthly active usage
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What you need to do to prepare:

You may consider updating your training and documentation as appropriate.