MC1051032 – Microsoft is launching the AI summary for call quality management feature for Omnichannel for Customer Service. This feature allows you to use AI to read closed conversations and voicemails to provide conversation summaries and other insights. This feature will reach general availability on April 17, 2025. How does this affect me?The closed conversation...
MC987008 – Today, Microsoft published the 2025 release wave 1 plans for Dynamics 365, Microsoft Power Platform and Role-based Copilot offerings, which is a compilation of new capabilities that will be released between April 2025 through September 2025. The new features and enhancements provide you with significant capabilities to help transform your business using our applications. What actions do I need...
MC947134 – Microsoft is announcing the Extend email drafts with file links from third-party systems feature for Copilot for Sales. This feature allows you to add content and links from external, third-party systems to emails. This feature will reach general availability on December 17, 2024. How does this affect me?Administrators can create a connector-based plug-in...
MC947723 – Message Center is the primary channel to receive updates about your Microsoft services. Occasionally, we will send email service notifications regarding upcoming changes that require customer action, planned maintenance, or other important announcements. To expand access and help you manage recipients in your organization, we will be implementing a new policy for receiving...
MC920104 – Message Center is the primary channel to receive updates about your Microsoft services. Occasionally, Microsoft will send email service notifications regarding upcoming changes that require customer action, planned maintenance, or other important announcements. To expand access and help you manage recipients in your organization, Microsoft will be implementing a new policy for receiving...
MC912548 – Message Center is the primary channel to receive updates about your Microsoft services. Occasionally, Microsoft will send email service notifications regarding upcoming changes that require customer action, planned maintenance, or other important announcements. To expand access and help you manage recipients in your organization, Microsoft will be implementing a new policy for receiving...
MC855402 – Starting August 8, 2024, the Delete stub, unlicensed, and removed Microsoft Entra group users feature will be generally available. How does this affect me?Previously, stub users, unlicensed, or removed Microsoft Entra group users couldn’t be deleted from a Dataverse environment. These types of users remained in a Dataverse environment with a disabled status and were...
MC391928 – Microsoft has made a change to predefined and imported Solution security role updates within the Power Platform. Power Platform administrators are now able to update predefined Dataverse security roles’ privileges or imported Solution security role’s privileges, and these updates will not be reverted to system settings during subsequent system/solution updates. This change allows for use...
MC394237 – Microsoft previously announced a feature that would allow administrators to update predefined Dataverse security roles’ privileges and imported Solution security role’s privileges, and the changes are retained. This announcement was communicated under Message Center post MC391928. Following additional internal discussions, Microsoft has decided to make further modifications to this feature. To perform these...
MC630301 – Microsoft is making changes to the product listing when creating a new support request in the Help + support page within the Power Platform admin center. Starting on April 7, 2023, this update will begin rolling out per our normal deployment schedule. How will this affect me? The following products, which were previously...
MC715865 – Updated February 21, 2024: Microsoft has updated the rollout timeline below. Thank you for your patience. Microsoft is introducing a new version of the service health issue details screen in Microsoft 365 admin center. This screen appears when you click on an incident or advisory on the service health page in the Microsoft...
MC815044 – On July 16, 2024, Microsoft published the 2024 release wave 2 plans for Dynamics 365 and Power Platform, which is a compilation of new capabilities that will be released between October 2024 through March 2025. The new features and enhancements provide you with significant capabilities to help transform your business using our applications. How does this affect me?You...
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