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M365 Changelog: Microsoft 365 support integration with ServiceNow

MC338709 – The Microsoft support integration app for ServiceNow introduces key features, such as viewing service health incidents, access to recommended solutions, and the ability to escalate directly to Microsoft support all from within your ServiceNow environment. This allows you to integrate Microsoft help, support, and service health with your ServiceNow instances.

When this will happen:

The Microsoft support integration app for ServiceNow is available now in the ServiceNow Store.

How this will affect your organization:

By installing the Microsoft 365 support integration app in your ServiceNow instance, you will gain access to Microsoft support features directly within your ServiceNow window.

What you need to do to prepare:

You can request the Microsoft 365 support integration app from the ServiceNow Store. Once approved, the app will guide you through the installation process. For additional information, please refer to the online documentation.