M365 Changelog: Updated: NPS Sentiment Insights available to empower IT Admins to help end users
MC363214 – Updated April 26, 2022: Microsoft has updated the content below for clarity. Thank you for your feedback.
Net Promoter Score (NPS) survey insights is an AI-driven dashboard available in Microsoft 365 Admin Center (Health -> Product feedback -> NPS survey insights tab). This feature has been helping Admins like you to obtain actionable insights derived from Microsoft NPS surveys as responded by your users.
Based on your feedback, Microsoft is introducing a new feature that identifies the sentiment for each NPS verbatim feedback, so that you can learn what your users are feeling regarding Microsoft 365 products.
This message is associated with Microsoft 365 Roadmap ID 93241
When this will happen:
Microsoft will begin rolling this out in late April and expect to complete by early May.
How this will affect your organization:
With this change sentiment labels such as “Positive”, “Negative” and “Other” are assigned to the NPS verbatim feedback.
With the sentiment feature on the NPS survey insights dashboard you will be able to:
- Visualize sentiment trend for the last 12 months based on the NPS verbatim.
- Identify sentiment per app and platform.
| Sentiment | Description | Example |
|---|---|---|
| Positive | Comments that contain satisfactory emotions or experiences. | “I love how Word allows me to check my grammar while drafting my documents” |
| Negative | Verbatim that include dissatisfactory reactions or events. | “Sometimes the system hangs or freezes. |
| Other | Refers to feedback that comes from a source that can’t be classified as Positive or Negative (i.e., issues, suggestions, neutral, etc.). | “It would be great if you could add more icons to the feature” |
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What you need to do to prepare:
You may consider updating your training and documentation as appropriate.