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MC346908 – Microsoft is announcing a support policy update to the Time To Live (TTL) value for MX records pointing to Exchange Online and Exchange Online Protection.
Starting May 2nd, the maximum supported TTL value for MX records will be 6 hours (21,600 seconds) or less for MX records corresponding to domains using Office 365 for email hosting.
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This will help your organization fully benefit from the high availability of Exchange Online by ensuring that email for your organization is sent to the optimal endpoint in the Exchange Online infrastructure, and it requires some actions on your part.
Note: TTLs are measured in seconds and are used to set the length of time a DNS record is cached by a DNS server or client. The greater the TTL value, the longer the record is cached. When a TTL is too long, it can lead to ‘stale’ records or stale information in the DNS server’s cache. This happens when a DNS record is changed, but the unchanged version of the record is still cached in another DNS server. If the unchanged version of the record is used, it can result in traffic being sent to the wrong destination.
How this will affect your organization:
For all MX records corresponding to domains that use Office 365 for email hosting (e.g. vanity domains, accepted domains), you need to ensure that the MX record TTL value is configured for a maximum of 6 hours (21,600 seconds) or less. Performing this action before May 2nd will ensure that organizations, that send email to you, have significantly less issues with stale records and will connect to the best endpoint for reaching your organization.
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What you need to do to prepare:
If you host your own DNS records:
If you use a DNS record provider (ex. GoDaddy):
Learn more:
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