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M365 Changelog: Microsoft Teams – Music on Hold for Call Transfer

Rabia Noureen

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MC429466 – Microsoft Teams users can now play music to callers on hold when a call transfer is initiated. This feature ensures that music can be played to caller on hold when call transfer is initiated, feature applies to 1-1 VoIP and PSTN calls. 

This message is associated with Microsoft 365 Roadmap ID 98431

When this will happen:

Microsoft will begin rolling out mid-September and expect to complete rollout by late September.

How this will affect your organization:

There is no change for users as this feature will take place automatically. This feature will be applied to 1:1 VoIP and PSTN calls transferred. 

What you need to do to prepare:

There is no action required to prepare for this change. You may want to notify your users and update training documentation as appropriate.

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