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M365 Changelog: (Updated) Microsoft Teams - Busy-on-busy End User Setting

Rabia Noureen


MC509571 – Updated February 2, 2023: Microsoft has updated the rollout timeline below. Thank you for your patience.

Manage how incoming calls are routed when you are busy in an existing call or meeting directly from your Calls settings in the Teams app or on the web. Choose from the option to allow calls to come through, play a busy signal, or to redirect the call based on your unanswered call routing preference.

This message is associated with Microsoft 365 Roadmap ID 86991

When this will happen:

  • Standard/GCC: will begin rolling out early March (previously late February) and complete by mid-March (previously early March)
  • GCC-H/DoD: will begin mid-March and expect to complete by late April.

How this will affect your organization:

There is no direct impact as the default value set for busy-on-busy policy setting is not getting changed.

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What you need to do to prepare:

To enable busy-on-busy setting for end users, tenant admins need to change the BusyOnBusyEnabledType value in calling policy and set it to User controlled

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