Windows Update Problems with XP Home

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    Brandy
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    #110497

    My neighbor has a Compaq Presario desktop, two years old. Windows XP Home and SP2 pre-installed. She started having problems with her updates and I just found out about it and looks like it’s been a problem since Feb. 2005
    When she goes tot he update page she gets an error 0x80072F76 and it won’t bring up any updates. I went over and it gives you a list of things to check or change and I did them all and nothing worked. I found the Elder Geek site that had some things on it to try and did that…..still get the same message. So I left telling her that I would have to see what I could find.
    This morning she calls and says it’s been updating and installing all night, I said great. She calls this afternoon and has discovered that it keeps trying to install the same updates over and over. So I went up there and checked her windows folder and sure enough those same updates are in there. And while I was online it started doing the same thing. I went to windows updates and get the same error message and it won’t bring up what updates she needs. I set her Updater to notify her but not download, let her choose. Shut down and restarted. Went online and it started downloading updates. In frustration I turned her Updater off. That got it stopped and I told her I had to do some finding out as I had no idea what is going on.
    One thing I noticed, there were no updates between Feb 2004 and Jan 2006. She said it wasn’t updating at all but some came were loaded in Jan. and early Feb. Then again last night after I worked on it. When she clicks on Windows updates she still gets that same 0x80072F76 error….but it was downloading updates till I turned it off. Hope someone knows a solution.
    Thanks

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