I have a compaq nc6320 with xp professional as the os. Last week a power cut occured when I had the laptop plugged in . now when satrting the laptop I recieve the error message windows did not start properly, this may due to new hardware being installed. The options for start up come up such as last known good and safe mode. No matter what one I choose the operating system restarts and we go through the same situation over and over again. Is this a software or a hardware problem? would a reimage solve this? any help appreciated.