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Unable to Connect Outlook 2007 To Hosted Exchange

Home Forums Messaging Software Outlook Unable to Connect Outlook 2007 To Hosted Exchange

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  • gheatly
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    #158500

    There seems to be a lot of buzz over the following error across the Internet but I’ve yet to find a solution to the problem:


    The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.



    I have 2 XP computers attempting to connect to GoDaddy’s hosted Exchange service with Outlook 2007. We’ve been assigned to their Exchange2010 server. 1 computer connects just fine but the other does not and gets the above error.

    On the troubled computer I’ve tried the following with the following results:

    — uninstall/install Outlook 2007 – same error
    — install Outlook 2010 – same error
    — delete/re-add mail profile – same error
    — disable all Windows startup items – same error
    — disable firewall – same error
    — set up test profile using Intermedia’s hosted Exchange service – works fine
    — copied mail profile reg entry from working computer – same error

    GoDaddy is of no help because they say it is a problem with the computer. I don’t necessarily disagree but clearly there is a problem too with their server connection given that I can set up someone else’s Hosted Exchange service.

    Any ideas would be greatly appreciated.

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