There seems to be a lot of buzz over the following error across the Internet but I’ve yet to find a solution to the problem:
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
I have 2 XP computers attempting to connect to GoDaddy’s hosted Exchange service with Outlook 2007. We’ve been assigned to their Exchange2010 server. 1 computer connects just fine but the other does not and gets the above error.
On the troubled computer I’ve tried the following with the following results:
— uninstall/install Outlook 2007 – same error
— install Outlook 2010 – same error
— delete/re-add mail profile – same error
— disable all Windows startup items – same error
— disable firewall – same error
— set up test profile using Intermedia’s hosted Exchange service – works fine
— copied mail profile reg entry from working computer – same error
GoDaddy is of no help because they say it is a problem with the computer. I don’t necessarily disagree but clearly there is a problem too with their server connection given that I can set up someone else’s Hosted Exchange service.