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Trace route and issue with accessing website

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  • theel1997
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    #166989

    I’m trying to troubleshoot an issue with a client. They are not able to access their own web site and the email web site. I can access both sites from anywhere else. I’ve done a trace route to the domain name and it’s going through the hops, but then gets to ‘request timed out’. The trace completes after 30 hops. I called the ISP and they state they performed the same trace route and got to the destination. I have attached a screen shot of the trace route in hopes that someone can identify who I need to contact to fix this. They have a Sophos firewall, but received the same issue from the Sophos.

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