"The information you were working on might be lost" constant error message

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    Rajsuvi
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    #160830

    Hi all, need help troubleshooting the following issue:

    When closing Word 2007 (WinXP), the user gets the error

    “The information you were working might be lost. Microsoft Office Word can try to recover it for you.

    [Checkbox] Recover my work and restart Microsoft Office Word.”

    This error message comes up every time Word is closed…..

    The MS support forums suggest deleting/renaming the Normal.dot file but still no luck….. any other help …….

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