Server hangs on shutdown or reboot

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    I have a Win2K server that is a DC in a very small domain. It is running Exchange 2K and SQL server. I have removed all unnecessary software and run Windows Updates.

    The problem is that it will not shut down or reboot. When I tell it to reboot it says “Windows is shutting down” then “Saving your settings” then the monitor goes blank but does not turn off. All of the lights stay on the server. The HD activity lights tick for a few secs then go off. At this point it will sit all day. The only way out is a hard reboot. When it boots up it is normal and there are no errors in the logs.

    If I boot up in safe mode it will then reboot normally. I spent half of the day with Dell running diagnostics and they say that the hardware is fine.

    This is in a remote location and is a 5 hour drive from me. I need to be able to reboot remotely.

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