Server can not see external hard drives (USB)

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    This is a 2008 [email protected] server (Power Edge T710). I have 3 external hard drives for backups. About a week ago I realized that none of the backups work. Computer does not see any external HD or flash drives.
    Device manager shows the yellow warning sign and displays the following error message.
    “Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)”

    For 2 days Dell’s technicians tried to fix it, deleted drivers, tried different drivers..
    with no success. After 2 days they gave-up and replaced the mother board. Still
    same problem. Keyboard or mouse, plugged in the USB drives work fine.

    Event viewer shows that the server shutdown unexpected, due to a lost of power. The problem started right after this event.

    Last message from Dell was: “we do not any idea how to fix this issue”.

    Any suggestions ?

    Thank you, very much.


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