We have a SBS2011 box running Exchange and having a GoDaddy certificate installed. When users from external locations need to connect their Outlook (usually 2010) for the first time I’m getting a lot of problems usually due to their connection being slow. This causes Outlook’s configuration wizard to time out and it just won’t connect. To set it up manually I’m getting to OWA to get the certificate. Problem is although the import certificate wizard says the import was successful when I fire up an mmc and go to Certificates I can’t see my imported certificate in Personal. This causes failures with authentication when typing in users credentials for Outlook. In next step I establish a VPN to the server but even that doesn’t get me anywhere? Can someone advice how to sort this out?